I read an article this morning with the headline 'Business intelligence programmes not delivering' which, written in an incredibly negative style, made it sound like companies were becoming increasingly disillusioned with BI implementations. Here's a passage from the article:
"One in four companies said that they had spent more than a million pounds on business intelligence implementations..."
At first glance, this may seem negative but read it again...If One in four had spent over 1 million, that means three in four had not...It's amazing what you can do with figures!
Slightly more worryingly however, the article does highlight that 62% of the 200 IT directors asked admitted receiving a "barrage of complaints" from business users. Whilst that still leaves 76 out of 200 who are supposedly happy with their service the piece does suggest that a communication break down between departments is the major reason behind this. With this, I agree.
Communication is absolutely vital in the process and an issue I know we take very seriously here at Artesian. We are responding to constant feedback from our users, ever improving, ever developing. The problem, as in any business is switching off and assuming things are finished. Especially in this market, things will always keep moving and I would put a big wager on those receiving complaints are those who are happy to stick rather than twist.
With that said, I would suggest the issue highlighted is not the service, or the idea of business intelligence as a concept, but rather a breakdown of communication in large corporations. This greater problem isn't specific to just this arena, and in fact, I'd actually argue that BI implementation is part of the solution.
0 comments:
Post a Comment